Within this policy, we clarify the way we will handle your return and refund requests.
1.1We understand that occasionally you may wish to return a product to us.
1.2We have created this policy to enable you to return products to us in appropriate circumstances.
1.3This policy shall apply to all of our customers, irrespective of their geographical location.
1.4This policy shall apply to all orders submitted through our website.
1.5This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges).
2.1If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
- the product you want to return to us is part of your first order on our website and you have not ordered more than one (single) packaging of Nooflow® Absolute Mind;
- we receive the returned product within 60 days following the date of dispatch of the product to you;
- you comply with the procedure set out in this policy in relation to the return of the product;
- none of the exclusions set out in this policy apply.
3.1In order to take advantage of your rights under this policy, you must contact us to obtain a return authorization number, and then send the product to our dispatch and logistics center with a covering note quoting that number.
3.2Products returned under this policy must be sent to our facility.
3.3You will be responsible for paying postage costs associated with returns under this policy.
4.1We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2We will not refund to you the original delivery charges relating to the returned product.
4.3We will not refund to you any costs you incur in returning the product to our dispatch and logistics center.
4.4We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5.1If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
- we will not refund the purchase price or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;
- if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6.1This website is owned and operated by NeurUltra LLC
6.2Please contact us for Customer Service prior to arranging returns through Amazon.
6.3You can contact us:
- by post, using the postal address published on our website;
- using our website contact form;
- by telephone, on the contact number published on our website within our business hours;
- by email, using the email address published on our website.